Effective Date: 21/07/2026
At Ad Coach (“we”, “our”, “us”), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website or engaging our services, you agree to the practices described in this Privacy Policy.
1. The Information We Collect
We may collect personal information that is reasonably necessary to provide our services, including:
- Name
- Business name and job title
- Email address
- Telephone number
- Postal or business address
- Information about your organisation and marketing requirements
- Information submitted through contact forms or enquiries
- Website usage information collected through cookies and analytics
- Any other information you voluntarily provide to us.
We generally do not collect sensitive information unless it is reasonably necessary for providing our services and you have consented, or where otherwise permitted by law.
2. How We Collect Information
We collect personal information in a variety of ways, including when you:
- Complete a contact or enquiry form
- Subscribe to our newsletter or marketing communications
- Engage us to provide consulting or marketing services
- Contact us by phone, email or social media
- Attend our events or webinars
- Visit our website
- Interact with our online advertising or digital content.
Some information may also be collected automatically through cookies and website analytics technologies.
3. Why We Collect Your Information
We collect, hold and use personal information to:
- Respond to enquiries
- Deliver marketing consulting and related professional services
- Prepare proposals and service agreements
- Manage our client relationships
- Send newsletters, insights and marketing communications (where permitted)
- Improve our website, services and customer experience
- Comply with legal and regulatory obligations
- Protect our legitimate business interests.
4. Marketing Communications
If you subscribe to our mailing list or otherwise consent, we may send you newsletters, industry updates or information about our services.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
5. Website Analytics and Cookies
Our website may use cookies and similar technologies to:
- Understand how visitors use our website
- Improve website performance and user experience
- Measure the effectiveness of marketing campaigns
- Support website security.
We may use third-party services such as Google Analytics or similar providers. These services may collect information including:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Referring website.
You can manage cookies through your browser settings.
6. Disclosure of Personal Information
We may disclose personal information to trusted third parties where reasonably necessary, including:
- IT service providers
- Website hosting providers
- Cloud storage providers
- Customer relationship management (CRM) providers
- Email marketing platforms
- Professional advisers such as accountants or lawyers
- Contractors engaged to assist in delivering our services
- Government agencies where required by law.
We take reasonable steps to ensure these providers handle your information appropriately.
7. Overseas Disclosure
Some of our technology providers may store or process information outside Australia.
Where this occurs, we take reasonable steps to ensure overseas recipients protect your personal information in a manner consistent with the Australian Privacy Principles.
8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.
These measures include:
- Secure cloud-based systems
- Password-protected devices
- Restricted staff access
- Multi-factor authentication where appropriate
- Regular software updates and security practices
While we take reasonable precautions, no method of transmitting information over the internet can be guaranteed to be completely secure.
9. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.
To make a request, please contact us using the details below.
We will respond within a reasonable timeframe and in accordance with the Privacy Act.
10. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.
When information is no longer required, we take reasonable steps to securely destroy or de-identify it.
11. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or legal obligations.
The latest version will always be available on our website.
13. Contact Us
If you have any questions, wish to access or correct your personal information, or would like to make a privacy complaint, please contact:
Ad Coach
Email: info@adcoach.com.au
Address: West Leederville 6007 WA
We will investigate privacy complaints promptly and aim to resolve them within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) on 1300 363 992 or https://www.oaic.gov.au